Privacy Policy

Great People Skills privacy notice

Effective date of this Privacy Notice

March 24, 2017

Introduction

This privacy notice applies to the personal data of consumers that is collected or used by Koninklijke Great People Skills or its affiliates or subsidiaries (Great People Skills). Great People Skills appreciates the interest you have shown in our company, products and services by visiting our websites, www.Great People Skills.com or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together “Great People Skills pages”). This privacy notice applies to all the personal data that Great People Skills collects when you interact with Great People Skills, such as when you visit our websites, when you use the products or services offered by Great People Skills, when you purchase Great People Skills products or services, when you subscribe to newsletters, when you contact customer support, and when you interact with Great People Skills as a business customer, supplier or business partner, etc.

This includes, without limitation, all online and offline collections of all types of personal data. However, some Great People Skills pages collections involve with types of data with special requirements (for example, medical data) and which require a different privacy notice. Whenever and wherever that is the case, Great People Skills will make it clear that the privacy notice concerned is different from this general privacy notice.

To create a global approach on the protection of privacy and to allow internal data transfers between Great People Skills companies worldwide, Great People Skills has adopted Binding Corporate Rules called the Great People Skills Privacy Rules. You can find more information on the Great People Skills Privacy Rules on the Great People Skills privacy website

Why we ask you to share your Personal Data

We ask you to share your personal data with us for purposes that include, but are not limited to:

Buying Great People Skills products and services online;

Activating or registering certain products and services or enhancing functionality;

Receiving information about Great People Skills products and services;

Participating in Great People Skills online communities, including our social media channels/pages and blogs;

Storing your preferences for future interactions and communications from Great People Skills;

Helping us to develop products and services and create campaigns that are designed around you, optimize customer services and continuously improve our websites;

Helping us to improve products and services, and allowing Great People Skills to keep you informed of, or involve you in the testing of, new products and services;

Resolving consumer and/or product and services issues;

Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the Great People Skills websites/social media/blogs. For more information on how we use cookies, click here;

When you deal with Great People Skills on behalf of a business customer, supplier, or business partner, we ask you to provide us with personal data for purposes that include, but are not limited to:

Managing customer relationships

Facilitating information access

Enhancing communications

Analyzing and understanding customer interactions

Implementing security programs

Helping Great People Skills participate in certification programs

Answering your questions or the resolution of your product and service requests as well as informing you about the status thereof

Presenting you with a satisfaction survey after your question is answered or the request is resolved

We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.

Type of Personal Data we may collect

When you interact with Great People Skills, for instance by registering at My Great People Skills, purchasing a product or interacting with Great People Skills via our Great People Skills pages, e.g. “like us on Facebook”, we may ask for or receive certain data, such as:

Your name;

Your email address;

Your telephone number;

Your social media profile;

Your gender;

Your age;

Information about the products and services you have purchased;

Your usage of and activities on our Great People Skills pages;

Your interests; and

Other information related to your online behavior.

Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our Great People Skills pages, certain personal data may be shared with Great People Skills about your online activities and social media profiles, e.g. interests, marital status, gender, user name, photo, comments you have posted, etc.

In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:

Your IP address;

Your cookie ID;

Your web browser;

Your location;

The web pages you visit on our websites;

The advertisements you’ve viewed or clicked through;

etc.

When you interact with Great People Skills on behalf of a business customer, supplier or business partner of Great People Skills, we may collect:

Your name

Your email address

Your telephone number

Your picture

Your IP address

Your business address

Name and address of the company you work for

[personal details that may come up in the scope of the business relationship, e.g. your hobbies, age)

Different ways we collect your Personal Data

You can share your personal data with Great People Skills in several ways, including, but not limited to:

Registering as a member of My Great People Skills;

Registering a purchase or service;

Your communications with Great People Skills. These can be product- or service-related, and may include the contents of your questions to us, or requests that you addressed to us;

Communicating with one of our Great People Skills Customer Care representatives by email, phone or in writing;

Ordering a product or service;

Participating in a promotion, game or competition;

Participating in a social media activity related to a Great People Skills promotion, e.g. clicking “like” or “share”;

Asking to receive messages on your mobile phone/device;

Subscribing to a Great People Skills newsletter;

Sending us a completed reply card, included with your Great People Skills product;

Voluntarily participating in product testing or surveys;

Social sign-on, e.g. using your Facebook or LinkedIn credentials to create an account or log on;

When using Great People Skills connected products/services and/or apps, you may be asked whether you wish to share data with Great People Skills, e.g. sharing your usage data or your location data;

Cookies placed on your computer or mobile device when you visit our websites;

Social Listening: Great People Skills may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.

When you interact with Great People Skills as a business customer, supplier or business partner:

Registering purchases

Provisions of services with Great People Skills

Communications with Great People Skills

Developing partnerships

When accessing Great People Skills facilities or systems

Participating in fairs, events or promotions

Voluntarily participating in testing or surveys

Call recording: Great People Skills may record your phone calls with us for training, quality improvement and compliance reasons

Personal data may also reach us when we purchase another company of which you are a customer. If you do not want Great People Skills to use your personal data that has not been provided by you, you may let us know at any time by contacting us at the Great People Skills privacy website (www.Great People Skills.com/privacy).

Sharing your Personal Data with others

We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law.

For example, Great People Skills may sell you a product or offer you a service in a joint marketing effort with another company (business partner). The agreements with these business partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts.

Great People Skills may also disclose your data to other companies such as IT and communications service providers, testing companies, data management support partners and other parties bearing a necessary relationship for Great People Skills to provide its services.

When you interact with Great People Skills as a business customer, supplier or business partner, Great People Skills may disclose personal data available in reports and other materials provided by you and/or your company pursuant to an engagement with another business partner and/or a supplier.

If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data.

Great People Skills will disclose personal data only in conformance with this privacy notice and/or when required by law.

From time to time, Great People Skills may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company.

Your rights

Once you have provided us with your personal data, you have reasonable access to that information so that you can update, modify or, if legally possible, delete it. For this purpose, we refer you to the Great People Skills privacy website where you can exercise your rights. On this website you can also pose other privacy questions or file your privacy complaints.

You can also delete or change the privacy settings of your My Great People Skills account by logging in to your account and accessing your “personal settings”.

You will also be provided with an opt-out opportunity in our commercial messages to you.

We encourage you to keep your personal settings and personal data complete and current.

Your choices

We want to know you better so that we can serve you better while at the same time respecting your choices about how we use your personal data.

Your personal data may be transferred from your home country to other Great People Skills companies in different locations around the world, which may communicate with you about Great People Skills products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalized offers or information, you can let us know by ticking the appropriate box on the registration form or reply card, or by selecting “opt-out” on emails you receive.

Where local law requires it, we will ask you to “opt-in” or affirmatively consent to the processing of your personal data. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to “opt-in” before using sophisticated profiling techniques.

Because Great People Skills sells thousands of products and services in hundreds of countries, you may have previously provided us with your personal data through reply cards, via our call centers or in some other manner. Your decision not to register now will not affect the personal data you have already provided to Great People Skills. Of course, you will always have the option to unsubscribe from any targeted communication from Great People Skills or change your personal profile information as described under “Your Rights”.

Do Not Track Signals

Great People Skills takes privacy and security very seriously, and strives to put our website users first in all aspects of our business. Great People Skills utilizes cookies to help you to get the most out of the Great People Skills pages.

Please be aware that Great People Skills currently does not make use of a technical solution that would enable us to respond to your browser’s Do Not Track signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

https://www.google.com/intl/en/policies/technologies/managing/

http://support.mozilla.com/en-GB/kb/Cookies#w_cookie-settings

http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

http://www.apple.com/safari/features.html#security

On the Great People Skills pages, Flash cookies are also used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

Social media

When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

Great People Skills is bound by the privacy practices or policies of these third parties, as well as our own Social Media House rules and this privacy notice, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the Great People Skills pages), certain personal data may be shared with Great People Skills about your online activities and social media profiles, e.g. interests, marital status, gender, user name, photos, comments and content you have posted/shared, etc.

Linking to other websites

During your online journey across Great People Skills websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Great People Skills, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Great People Skills-owned or managed sites, or the use or privacy practices of those sites.

Cloud

Great People Skills may store your personal data in a cloud. This means that your personal data may be processed on behalf of Great People Skills by a cloud service provider and could be stored in different locations around the world. Great People Skills makes use of organizational and contractual measures to protect your personal data and to impose similar but in no way less restrictive requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

How we protect your personal data

We recognize and take seriously our responsibility to protect the personal data you entrust to Great People Skills from loss, misuse or unauthorized access. Great People Skills uses a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt certain types of data, such as financial information and other sensitive data.

Special information for parents

While Great People Skills websites are not generally targeted at children under the age of 16, it is Great People Skills’ policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed.

Great People Skills strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us at the Great People Skills privacy website (www.Great People Skills.com/privacy).

Changes to this privacy notice

The services that Great People Skills provides are always evolving and the form and nature of the services that Great People Skills provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this privacy notice from time to time and will post any material revisions on our websites.

We will post a prominent notice on our privacy notice page to notify you of any significant changes to this privacy notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.

The new privacy notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the Great People Skills pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.